Small Business IT Support

What are Computer Services?   


  Click each Service tab below to expand for details about each service:

Backup & Restore

If you ever lost important information because a computer disk died, you already understand the importance of protecting your data by backing it up. But if you're like most of us, you probably haven't backed up your important files in a while -- if you back up anything at all!!

Whether you're using Windows computers, Macintosh computers or a combination, you already have the tools you need to protect Your Small Business data from accidental loss or deliberate tampering. Professional assistance can help you develop a backup plan you'll actually use to protect Your Small Business data:

  • Built-in Windows backup
  • Windows 7 backup + system imaging
  • Mac OS X Time Machine
  • Continuous Data Protection solutions - backup your critical files as you change them

Don't wait until you lose data, time, and money, before you protect Your Small Business information. Our professional assistance can help you quickly develop a backup plan that you and your staff will  maintain, that will keep your critical data safe, secure and available.

Click here for an overview of available data protection options

Contact us today for a free phone assessment.

Security

Your Small Business computers are only as valuable as the information created and contained within them.

If your data suddenly goes missing, or becomes inaccessible, your computer is useless, and your bottom line takes a hit. Backups protect your critical information after your files have been damaged or destroyed: antivirus, firewall and monitoring work to protect Your Small Business data from malicious damage or alteration.

Our security reviews are not expensive, time consuming or difficult to understand. The tools for evaluating your company's current risk level are freely available and, with qualified professional assistance, will provide a detailed review of your current security level, and the steps required to provide proper protection for Your Small Business computers, critical company data and Internet activity.

21st Century  CommunIT Solutions can provide:

  • Quick, comprehensive site security reviews
  • Assessments of all computers for operating system patch level and configuration security status
  • Development of security plans to be implemented by your staff, on-demand or as part of a scheduled maintenance agreement
  • Configuration of on-premises monitoring of all computers, printers and other network devices, with full reporting and alert capabilities

All the features you'd expect from professional security sevices -- without the complication or expense. Simple procedures, easy-to-understand results, using mostly freely available tools, often provided by the manufacturers, we leverage nearly 20 years of experience and expertise to bring Your Small Business quality security review and maintenance at a fraction of what you might expect.

Every Small Business could benefit from a security plan: contact us today for a free phone assessment.

Windows support

If you're using a computer at work, it's probably running Microsoft Windows.

Whether it's Windows XP or Vista, Windows 7 has finally been released, and is well worth the upgrade effort. If you are still using Windows XP, you probably don't have the time or experience for such a complicated task... and you probably figure that XP still works, so you'll use it as long as you can.

Changing operating systems isn't simple, but doesn't have to be expensive. In fact, qualified professional assistance actually saves Your Small Business both time and money:

  • Pre-upgrade site review to determine the best version of Windows 7 for Your Small Business, and to plan the most efficient upgrade path
  • Pre-upgrade checklists provide detailed procedures for assessing and preparing Your Small Business for upgrading
  • Experienced professionals ensure swift, smooth upgrades with minimum impact to your daily business
  • Upgrade procedure always includes preparation for "rolling back" the upgrade to the current version 

 From upgrades to Mac OS X integration, our professional assistance can help you get the most out of your Windows computers.

Contact us today for a free phone assessment.

Mac OS X support

Once,  Macintosh computers were considered the expensive toys of hobbyists, with little business value.

Now, with the release of Mac OS X operating system and new, more affordable hardware, Macs are a reasonable alternative for Small Businesses looking get a lot done on a budget.

For Mac users starting a new business, or Small Businesses that are beginning or expanding Macintosh use, professional technical assistance saves time (and money) integrating Macs with an existing Windows network, installing Windows on your Mac, and getting the most from your Macbook or iMac as a business tool

We offer a range of affordable services to help you get the most out of you Macintosh computers:

  • Custom application installation and configuration
  • VMware Fusion and Parallels Windows integration support
  • Bootcamp dual-operating-system boot configuration

VMware Fusion and Parallels for Mac, both affordable commercial products, bring you the best of both worlds, allowing you to run Windows programs inside Mac OS X, combining the power and simplicity of the Mac platform with the endless supply of affordable business software written for Windows.

There's tremendous power in today's more affordable Mac computers, and a good deal of free software that's as fully-featured as expensive commercial equivalents. -- if they are properly compiled, configured, and customized to serve the needs of Your Small Business.

Let us help you use your Mac computers to their fullest potential: contact us today for a free phone assessment.

Remote management

Few Small Business can afford full-time technical support - most, in fact, have no one dedicated to providing computer support at all.

Yet with the speed and power of modern hardware and software, problems arise that can prevent Your Small Business from conducting its daily operations. Problems which might take only moments for an experienced IT professional to resolve, but which might take you or your staff hours or days - if you could fix it at all...

Hi-speed Internet access, which allows Your Small Business to communicate via email and reach clients with a well-designed web site,  now provides secure remote assistance affordably, as simple and convenient as streaming a YouTube video.

From the moment you arrived at our website, you've had three methods available to receive professional computer support:

  • Live Help chat support:
    • In the bottom right corner of this website is a floating chat box; Monday through Friday, during standard business hours, clicking the floating "Live Help" bar opens a chat session with the next available CommunIT technician.
  • Google Voice emergency phone support:
    • Sometimes you need to talk to someone, and you need them now. Clicking the "Contact Us" tab or link will take you to our phone support page where Google Voice will connect you with a CommunIT technician. And if you prefer, by clicking a checkbox you can have your phone number remain private
  • Secure Remote Desktop support:
    • There are some situations that, although somewhat complex, can be easily resolved - if you have an expert at your computer keyboard. GoToAssist by Citrix, the indutry leader in remote access solutions, brings our expertise directly to your computer - securely, over the Internet.
      • With Secure Remote Desktop support:
        • CommunIT technicians can watch your activity to quickly understand the nature of your problem 
        • You, or a staff member, watch as the technician performs the actions necessary to resolve the issue
        • Full computer diagnostics can be performed and analyzed wthout a site visit, keeping the cost low while speeding the road to recovery

With remote support on demand, you get the professional support Your Small Business needs, without the expense of full-time IT staff or a costly long-term committment.

Contact us today for a free telephone assessment.

Premiere services

 


Like everyone else these days, you use computers regardless of what type of Small Business you own or work for.

No matter the type of business Your Small Business is, certain basics have pretty much become standard practices:

  • You send email
  • You create important documents on your computers
  • You surf the Internet for information

These days, computers are an essential part of every business, no matter the size -- as vital to Your Small Business success as vans are to FedEx's daily operations.

IT Services are the specific things we depend on our computers doing so we can get our work done.

Click this link to contact us today, or click for a free telephone assessment.


Computer care should not be optional

Who's minding the store?Who's taking care of Your Small Business computers -- an unqualified co-worker? An intern? A friend?

Most Small Business - 75%, in fact - have a staff of less than 20. Few, if any, have a full time technical employee, or any reliable source of professional computer support.

To cut costs, many have equipment years out of warranty, and no real solution in the event of a serious hardware or software issue.

 

Don't save money at the expense of Your Small Business

Affordable computer services and technical assistance are available for businesses of all sizes.

We specialize in supporting the "micro-enterprise", applying over a dozen years of experience supporting Wall Street firms to Help You Grow Your Small Business.

Click this link to contact us today, or click for a free telephone assessment.